1. Introduction

Heavenly Memories ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We collect the following categories of personal information:

• Account information: name, email, phone number
• Memorial content: names, dates, photos, videos, audio, biographies
• Payment information: billing details, transaction records
• Usage data: page visits, QR code scans, device information
• Communication data: messages, tributes, condolences

3. Purpose of Collection

We collect and process personal information for the purpose of creating and maintaining memorial pages, processing payments, communicating with users, improving our services, and complying with legal obligations.

4. Consent

By using our services, you consent to the collection and processing of your personal information as described in this policy. You may withdraw consent at any time by contacting us.

5. Data Retention

Memorial data is retained for the duration of the selected package. Account data is retained for as long as your account is active. You may request deletion of your data at any time.

6. Your Rights Under POPIA

You have the right to access, correct, or delete your personal information. You may also object to the processing of your information or request a copy of your data. Contact our Information Officer at privacy@heavenlymemories.co.za.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.

8. Contact

For any privacy-related queries, contact our Information Officer at privacy@heavenlymemories.co.za or write to us at Johannesburg, South Africa.